Qualtrics is a Survey and market research tool. It allows users to create survey instruments to track consumer behavior across diverse segments, benchmark your company versus competitors, conduct complex academic research, advertising and product testing and so much more.
Navigate to Qualtrics:
1. Once you have logged into Qualtrics, click on the Create a New Project button.
2. On the next screen, click on the New Survey button.
3. On the next screen, Name Your Survey and then click on the Get Started Button.
4. The next screen gives you the opportunity to start creating questions.
5. Make note of the IQ Score button which rates the useability of your survey.
NOTE: As of August 19, 2020, Qualtrics users seeking phone support will be required to login to their Support Portal in order to connect with Qualtrics Support.
Qualtrics offers many ways that you can get help with technical issues related to your surveys. You can access the Support Portal by clicking on Help, in the upper right corner of your screen, or by going directly to: qualtrics.com/support-center
Here you can click on Qualtrics XM Community, where you can post a question get an answer from other experienced users.
Or visit the Support Site, where you can obtain step-by-step guides, manuals, and troubleshooting tools
To contact a Qualtrics Support Team representative, you will have to login again with you Qualtrics username and password. (If you need help with getting your username and password contact Jill Borin -- email@example.com or Molly Wolf -- firstname.lastname@example.org).
Follow these steps to get to a support representative:
1. Click on Help and then Contact Support:
2. Select one of the options provided, but to contact someone at the Qulatrics Support Team, select I have a different support request.
3. Then select Survey Platform when asked "What area of the Qualtrics product are you using?
4. Then you will be presented with option to chat online, email or call a member of the qualtrics Support Team:
Qualtrics now offers free access to a number of the XM Solutions to help organizations manage through COVID-19. These resources include:
These and other resources are immediately available when you log into your Qualtrics account and select