Wolfgram Subject Guides: Database Tutorials: Qualtrics

Qualtrics is a Survey and market research tool. It allows users to create survey instruments to track consumer behavior across diverse segments, benchmark your company versus competitors, conduct complex academic research, advertising and product testing and so much more.

Navigate to Qualtrics:

Library Home Page ► A to Z Database List ► Qualtircs

Creating a Qualtrics Account

Qualtrics sign-up image

Go to http://widener.qualtrics.com
From the login page, click on Don’t have an account?
Then enter a Valid Widener Email address. Note: An access code is not required.
Qualtrics will automatically send an email to your Widener Email account, with the following message "Hello,Thanks for registering with Qualtrics! Please confirm your registration by verifying your email address."
Click on Verify my Email.
Finally, complete the enrollment form that appears. Note that your username will be your Widener Email address. Create a password that you will remember and select Create account.

Qualitrics create an account image including widener email, first and last name, and password

Printer Friendly Instructions

Creating a Survey

1. Once you have logged into Qualtrics, click on the Create a New Project button.

2. On the next screen, click on the New Survey button.

3. On the next screen, Name Your Survey and then click on the Get Started Button.

$Name your survey scree\n$

4. The next screen gives you the opportunity to start creating questions.

5. Make note of the IQ Score button screen shot of the IQ Score button which rates the useability of your survey.

Qualtrics Tips & Tricks

How to collaborate on a survey
Qualtrics's collaborate feature allows you to give other Qualtrics users access to your surveys when they log into their accounts. That way, you can work on the same project without giving out your account information. You can even choose to restrict what type of access other users have to your project. For example, if you have translators working on your project, you can make sure they can upload translation to the survey, but have no access to the data you collect.
How to send respondents a copy of their survey
Give the user a report of their responses upon survey completion, using (a) email triggers to email a copy of the responses to their email address, or (b) using the end-of-survey response report option.
How to be notified of responses to the survey
When you need to know about a response immediately, email Triggers provide a simple solution.
How to allow respondents to upload files
The File Upload question type allows respondents to upload a file along with their survey response. Using File Upload, you can collect data that may not be available through standard survey questions.

Qualtrics Support

NOTE: As of August 19, 2020, Qualtrics users seeking phone support will be required to login to their Support Portal in order to connect with Qualtrics Support.

Qualtrics offers many ways that you can get help with technical issues related to your surveys. You can access the Support Portal by clicking on Help, in the upper right corner of your screen, or by going directly to: qualtrics.com/support-center

Here you can click on Qualtrics XM Community, where you can post a question get an answer from other experienced users.

Or visit the Support Site, where you can obtain step-by-step guides, manuals, and troubleshooting tools

To contact a Qualtrics Support Team representative, you will have to login again with you Qualtrics username and password. (If you need help with getting your username and password contact Jill Borin -- jmborin@widener.edu or Molly Wolf -- mmwolf@widener.edu).

Follow these steps to get to a support representative:

1. Click on Help and then Contact Support:

2. Select one of the options provided, but to contact someone at the Qulatrics Support Team, select I have a different support request.

Many options showm, but this highlights I have a different support request.

3. Then select Survey Platform when asked "What area of the Qualtrics product are you using?

4. Then you will be presented with option to chat online, email or call a member of the qualtrics Support Team:

Provides options for chat, email or calling a member of the support team.

Resources to Help Manage During COVID 19

Qualtrics now offers free access to a number of the XM Solutions to help organizations manage through COVID-19. These resources include:

These and other resources are immediately available when you log into your Qualtrics account and select