Wolfgram Subject Guides: Database Tutorials: Qualtrics

Qualtrics is a Survey and market research tool. It allows users to create survey instruments to track consumer behavior across diverse segments, benchmark your company versus competitors, conduct complex academic research, advertising and product testing and so much more.

Navigate to Qualtrics:

Library Home Page ► A to Z Database List ► Qualtircs

Creating a Qualtrics Account

Qualtrics sign-up image

Go to http://widener.qualtrics.com
From the login page, click on Don’t have an account?
Then enter a Valid Widener Email address. Note: An access code is not required.
Qualtrics will automatically send an email to your Widener Email account, with the following message "Hello,Thanks for registering with Qualtrics! Please confirm your registration by verifying your email address."
Click on Verify my Email.
Finally, complete the enrollment form that appears. Note that your username will be your Widener Email address. Create a password that you will remember and select Create account.

Qualitrics create an account image including widener email, first and last name, and password

Printer Friendly Instructions

Creating a Survey

1. Once you have logged into Qualtrics, click on the Create a New Project button.

*Notice that the home screen will list recently viewed surveys that you have created.

2. On the next screen, under Create a project, click on Survey.

3. On the next screen, click on the Get Started Button.

4. The next screen gives you the opportunity to name your project and decide how to start your survey. Name your project and use the default: Create a blank survey project. Then select Create project.

5. The next screen gives you the opportunity to start creating questions. To create additional questions, click on the Add new question link. Make note of the ExpertReview score which rates the useability of your survey. The current score is Great, but click on the button to learn how to improve it.

6. Click on the button to view more information about survey useablity.

Features of the ExpertReview:

First it will repeat the rating, in the case Great appears on the top. On the left side it will indicate any problems with survey questions and include numbers relating to the following:
- Severe
- Moderate
- Minor
- Suggestion
- Passed

Qualtrics Tips & Tricks

How to collaborate on a survey
Qualtrics's collaborate feature allows you to give other Qualtrics users access to your surveys when they log into their accounts. That way, you can work on the same project without giving out your account information. You can even choose to restrict what type of access other users have to your project. For example, if you have translators working on your project, you can make sure they can upload translation to the survey, but have no access to the data you collect.
How to send respondents a copy of their survey
Give the user a report of their responses upon survey completion, using (a) email triggers to email a copy of the responses to their email address, or (b) using the end-of-survey response report option.
How to be notified of responses to the survey
When you need to know about a response immediately, email Triggers provide a simple solution.
How to allow respondents to upload files
The File Upload question type allows respondents to upload a file along with their survey response. Using File Upload, you can collect data that may not be available through standard survey questions.

Qualtrics Support

NOTE: Qualtrics users seeking phone support will be required to login to their Support Portal in order to connect with Qualtrics Support.

Follow these steps to get to a support representative:

Click on Help icon at the top right hand side of the screen.
When you do this, a drop-down menu appears
- The drop-down menu shows the many options for support:
  - homepage overview
  - shared project
  - survey platform
  - projects
  - folders
  - create a project
Click on the Contact Support link, notice that it states that support is offered through chat, phone or email
It will bring you back to the Qualtrics Login page and ask you to log in again with your Qualtrics username and password.
The support Portal page welcomes you and lists your credentials, click on Request Technical Support.
Select the Survey Platform tile:
Once you have selected this, scroll down to the bottom of the screen to see the contact options:
- Live Chat - Chat with a support specialist and solve issues in read time. Fastest Response Time.
- Phone Call - Talk on the phone with a support specialist and screen share upon request. Typical response time <10 minutes.
- Email - Submit a ticket and a support specialist will get back to you within 1 business day.

8. Each of these options requires you to fill out a form before interacting with support, but the wait time is usually minimal.